Shenzhen Airlines (ZH) seat map listing

Check-in can be done online (via the website or mobile app) or at the airport. Check-in desks open three hours before departure and close 60 minutes before departure. Online check-in closing time shall be 90 minutes before scheduled departure. Online check-in service shall not be applicable to special passengers, including infants, children, pregnant woman, wheelchair passengers, disabled servicemen, etc. In addition, online check-in service shall not be applicable to any adult passenger with infant(s).

Shenzhen Airlines Check-in rules

Shenzhen Airlines carry-on baggage allowances vary by travel class. Business Class passengers are allowed 2 pieces, each weighing up to 8 kg, with maximum dimensions of 55 x 40 x 20 cm (22 x 16 x 8 inches) per piece. Comfortable Economy Class passengers are permitted 1 piece of carry-on baggage, with a maximum weight of 5 kg and the same size limits.

Shenzhen Airlines Baggage rules

Shenzhen Airlines offers unaccompanied minor (UM) services only on domestic flights operated by the airline and must be requested at the time of ticket purchase. Children aged 5 to under 12 can use the free UM service, with fares charged at the child rate and a limited number of spots available per flight. This service is not available for children with disabilities. For passengers aged 12 to under 18, a paid UM service is available at RMB 200, with fares charged at the adult rate and no limit on the number of applicants.

Unaccompanied minors in Shenzhen Airlines

A child passenger is defined as any traveler aged over 2 years but under 12 years on the day of check-in. An infant passenger is defined as any traveler aged over 14 days old (or over 90 days old for premature infants) but under 2 years old on the day of check-in.

Shenzhen Airlines Infants policy

Shenzhen Airlines allows the transport of small domestic dogs and cats (excluding very young animals under 8 weeks). Wild or exotic animals are not accepted. Pets must be checked in (not carried in the cabin) and require an approved application submitted between 08:00–20:00 via a Shenzhen Airlines ticket office or hotline (95361), along with a valid animal quarantine certificate. Pet transport is charged. Each aircraft allows up to two pet containers, with specific weight (max 32 kg) and size limits (60–203 cm total dimensions). Check-in must be completed at least 120 minutes before departure.

Flying with pets on Shenzhen Airlines